Griffin Internet Computing

Why do I need a website?
It is an advertisement for the whole world to see your business and a method of presenting your goods and services. It provides a means for people to find out more about what your business offers and provides information about location and ways in which they can contact you.

How do I order my website?
Our website information pack will tell you everything you need to know about how to order the website you want. When you get your information pack, you will need to fill in the contract provided and send it back to us using the pre-paid envelope. We recommend that you take this opportunity to send us photos (as high resolution as possible), brochures or anything else you may think is relevant for your new website.

We will use the information and resources you provide us with to design and construct your website. You will receive a online proof to approve the design and content upon completion of the website, and amendments can be made at this stage if deemed necessary.

Do I receive an email account?
Yes, you will get eMail accounts with our hosting package that you choose or is designated for your site. A Basic Hosting package which you will get free for one year with your website package allows you to have up to 500 eMail accounts.

Do I have to pay for the domain name?
Yes if you are just going for a Hosting package and No if you ordered a Website Package where the Registraion of your domain name is free.

I already have a domain name, are you able to use it?
Yes, this shouldn't be a problem. You will still receive your free domain name from us - this will make it possible for your existing domain name to link to your website on our server. If you want us to host your website, you will need to redirect your existing domain name to point to your new website on our server.

As only you have access to your existing domain name, (i.e. username and password), you may be required to contact your domain name provider to redirect your domain name. Some domain name providers have a control panel that will allow you to manually redirect your domain name, in which case, you are able to carry out the action yourself.

How much will it cost to make changes to my website?
Once your website has been approved and made live on the Internet, you will be charged for changes. The fee incurred will depend upon the changes you require and the amount of work required. We charge £5 for a simple amend (for example, one picture change, or a small change to text content). Thereafter, you will be charged at a rate of £10 per every half hour, so if you require extensive changes to your website, and it takes our designers a duration of 2 hours to complete those changes, it will be 4 x £10 = £40.

Judgment of the extent of work required for your particular change(s) and the estimated duration will be at the discretion of Griffin Internet Computing Web Design and the designer involved in the construction of your website.

How do I make a change to my website?
You can use any of the methods of contact on my Contacts page to send your instructions for changes. The preferred methods by our customers is eMailing instructions of changes that are needed to be made. I will need to then assess the amount of work that is required for your specific change(s) to give you a quote on charges to be incurred.

What happens after my 1 year hosting is up?
When your year's free hosting is up, you will receive an offer from us to renew your website hosting for another year - Our Basic Hosting package is currently £30 for 1 year. You may choose not to take up our offer, but if you wish to keep your domain name registered by us, you will need to arrange with us to redirect your DNS to your new server or Complete a TAG change (£50), to direct your Domain name to your new server.

Will search engines be able to find my website?
Your website will be manually submitted to major search engines such as Google and Yahoo. This will enable the search engines to locate your website. However, as we do not have control over search engines, we cannot guarantee a prominent position in the listings - this can only be achieved through Search Engine Optimisation, a complex, costly and time consuming process and is therefore not currently a service that Griffin Internet Computing offers at this moment in time.

Having said that, during the design of your site, the insertion of keywords, and other techniques will be used to make your site more easily found by search engines so your site may naturally progress to a more favourable position in listings after a few months of being live.

Instead of paying the costs in three payments, can I pay it all in one payment?
Yes.

If I buy a website from you do I own it? Will I get to keep it if I want to change hosts?
Yes. Once the website is completed and fully paid for, it is yours. If you want to host your website elsewhere after a year, you can do so.